Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz, Fuentes Blasco, María, Gil Saura, Irene, Berenguer Contrí, GloriaТом:
24
Мова:
english
Журнал:
Journal of Services Marketing
DOI:
10.1108/08876041011081087
Date:
October, 2010
Файл:
PDF, 268 KB
english, 2010