Using customer contact centres as relationship marketing instruments
van der Aa, Zanna, Bloemer, Josée, Henseler, JörgТом:
9
Мова:
english
Журнал:
Service Business
DOI:
10.1007/s11628-013-0223-9
Date:
June, 2015
Файл:
PDF, 385 KB
english, 2015