Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?
Pizzutti dos Santos, Cristiane, Basso, KennyТом:
30
Мова:
english
Журнал:
International Journal of Bank Marketing
DOI:
10.1108/02652321211222540
Date:
April, 2012
Файл:
PDF, 180 KB
english, 2012