CRM and RQ as key factors in retail setting services in an economic crisis context. The case of travel agencies
Oviedo-García, Mª. Ángeles, Vega-Vázquez, Manuela, Castellanos-Verdugo, MarioТом:
9
Мова:
english
Журнал:
Service Business
DOI:
10.1007/s11628-014-0244-z
Date:
December, 2015
Файл:
PDF, 399 KB
english, 2015