The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction‐loyalty relationship
Huy Tuu, Ho, Ottar Olsen, Svein, Thi Thuy Linh, PhamТом:
28
Мова:
english
Журнал:
Journal of Consumer Marketing
DOI:
10.1108/07363761111150017
Date:
August, 2011
Файл:
PDF, 355 KB
english, 2011