Is Gap Analysis a Useful Aid for Measuring Service Quality in Industrial Product Sales Organizations?
Kizilbash, A. H., Hanna, Nessim Y., Wagle, John S.Том:
3
Мова:
english
Журнал:
Journal of Customer Service in Marketing & Management
DOI:
10.1300/j127v03n04_06
Date:
March, 1997
Файл:
PDF, 208 KB
english, 1997
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