[IEEE 2014 Annual SRII Global Conference (SRII) - San Jose, CA, USA (2014.4.23-2014.4.25)] 2014 Annual SRII Global Conference - Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint Management
Meik, Julia, Brock, Christian, Blut, MarkusРік:
2014
Мова:
english
DOI:
10.1109/SRII.2014.27
Файл:
PDF, 316 KB
english, 2014