A gap analysis model for improving airport service quality
Tsai, Wen-Hsien, Hsu, Wei, Chou, Wen-ChinТом:
22
Мова:
english
Журнал:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2011.611326
Date:
October, 2011
Файл:
PDF, 327 KB
english, 2011