The impact of quality on store loyalty: A contingency approach
Odekerken-Schroder, Gaby, De Wulf, Kristof, Kasper, Hans, Kleijnen, Mirella, Hoekstra, Janny, Commandeur, HarryТом:
12
Мова:
english
Журнал:
Total Quality Management
DOI:
10.1080/09544120120034474
Date:
May, 2001
Файл:
PDF, 261 KB
english, 2001