Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox
Paluch, S., Blut, M.Том:
16
Мова:
english
Журнал:
Journal of Service Research
DOI:
10.1177/1094670513475870
Date:
August, 2013
Файл:
PDF, 333 KB
english, 2013