An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry
Lai, Fujun, Hutchinson, Joe, Li, Dahui, Bai, ChanghongТом:
24
Мова:
english
Журнал:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656710710730852
Date:
March, 2007
Файл:
PDF, 414 KB
english, 2007