Using Customer Perceptions of the Competition to Improve the Prediction of Loyalty: A look at the U.S. and India
Shapiro, Terri, Shahani-Denning, ComilaТом:
4
Мова:
english
Журнал:
Journal of Customer Behaviour
DOI:
10.1362/1475392054797278
Date:
July, 2005
Файл:
PDF, 234 KB
english, 2005