Learning from a Service Guarantee Quasi Experiment
Chen, Xinlei (Jack), John, George, Hays, Julie M, Hill, Arthur V, Geurs, Susan EТом:
46
Мова:
english
Журнал:
Journal of Marketing Research
DOI:
10.1509/jmkr.46.5.584
Date:
October, 2009
Файл:
PDF, 337 KB
english, 2009