Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas, Azadeh, Ali, Mohammadi, Mehrdad, Rostami, HamidehТом:
5
Рік:
2011
Мова:
english
Журнал:
International Journal of Electronic Customer Relationship Management
DOI:
10.1504/ijecrm.2011.041261
Файл:
PDF, 311 KB
english, 2011