The interplay of customer experience and commitment
Keiningham, Timothy, Ball, Joan, Benoit (née Moeller), Sabine, Bruce, Helen L., Buoye, Alexander, Dzenkovska, Julija, Nasr, Linda, Ou, Yi-Chun, Zaki, MohamedТом:
31
Мова:
english
Журнал:
Journal of Services Marketing
DOI:
10.1108/JSM-09-2016-0337
Date:
April, 2017
Файл:
PDF, 503 KB
english, 2017