Improving the prerequisites for customer satisfaction and performance
Edvardsson, Bo, Gustafsson, Anders, Roos, Lars‐UnoТом:
2
Мова:
english
Журнал:
International Journal of Quality and Service Sciences
DOI:
10.1108/17566691011057384
Date:
July, 2010
Файл:
PDF, 195 KB
english, 2010