A Customer Retention Model using Balance Score Card for Small and Medium Enterprises in the Hospitality Industry
Erinle, Victory Abraham, Bharathi, VijayakumarРік:
2013
Мова:
english
Журнал:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2291381
Файл:
PDF, 615 KB
english, 2013