A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model
Prentkovskis, Olegas, Erceg, Živko, Stević, Željko, Tanackov, Ilija, Vasiljević, Marko, Gavranović, MladenТом:
10
Мова:
english
Журнал:
Symmetry
DOI:
10.3390/sym10120757
Date:
December, 2018
Файл:
PDF, 1.58 MB
english, 2018